Contact us
Questions about an order, product, return, delivery, collaboration, or business request are handled by email. We typically reply within 24 hours on business days and within 48 hours on weekends.
The fastest way to reach us
Email contact@theprintgoods.com.
Order questions
If you’re writing about a specific order, please include:
- Your order number (it’s in your confirmation email — starts with #).
- Your order email, if it’s different from the one you’re writing from.
- A clear description of the issue — photos help if anything looks wrong.
Including these details helps us identify the order quickly and respond with the correct next step.
Returns, exchanges, and damage
See our Return Policy for the full process. In brief: contact us within 14 days of receiving the order and we will send return instructions. If something arrived damaged or defective, contact us within 7 days and we cover the return shipping ourselves.
Wholesale and collaborations
For business enquiries, please include the relevant details so we can assess the request properly. If you’re interested in:
- Bulk orders for events, teams, or company merch
- Collaborations or guest design slots
- Press, podcast, or interview requests
Email contact@theprintgoods.com with the topic in the subject line and we’ll get back to you.
Mailing details
ThePrintGoods is operated by Nordic Content Group Oy (Y-tunnus 3589679-1). Production happens at partner facilities around the world — your order ships from the one closest to your address.
Send us a message
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