Shipping policy

This page covers everything about how, when, and where we ship. If anything is unclear, email contact@theprintgoods.com and we’ll sort it out.

The short version

• Standard shipping is FREE on every order, worldwide. No minimum.
• Express shipping is a $5 flat rate, anywhere we ship.
• Production takes 2–5 business days before shipping starts.
• Total time to your door is typically 4–10 business days domestic, 10–35 business days international on standard.

Production time

Every order is made-to-order. That means after you place the order, your shirt has to be printed before it can ship. Production typically takes 2–5 business days. Larger orders or rush periods (holiday season, viral product moments) can extend this slightly.

You’ll get an email the moment your order leaves the production facility, with a tracking link. If you don’t see a shipping email after 7 business days, please email us — sometimes the shipping confirmation gets lost in spam, and occasionally there’s a real issue we need to look at.

Standard shipping — free, always

Standard shipping is free on every order, regardless of size, with no minimum spend. Approximate delivery times after the order has shipped:

• United States: 2–5 business days
• Canada: 5–10 business days
• European Union & UK: 3–7 business days
• Australia & New Zealand: 5–10 business days
• Rest of world: 10–30 business days, depending on customs and local postal service

These are estimates based on our partners’ average performance. The actual carrier and service used depends on which production facility your order ships from.

Express shipping — $5 flat

Need it faster? Express shipping is $5 flat regardless of order size or destination and uses faster carrier services:

• United States: 2–3 business days
• Canada: 3–5 business days
• European Union & UK: 2–4 business days
• Australia & New Zealand: 3–5 business days
• Rest of world: 3–7 business days

Production time still applies — express shipping speeds up the courier leg, not the printing.

How we choose carriers

We work with a network of trusted print and shipping partners, including USPS, UPS, FedEx, DHL, DPD, Hermes, PostNord, Australia Post, and others, depending on your region. When your order is placed, we automatically pick the partner facility closest to you and the most reliable carrier service available there.

This regional production model is the main reason we can offer free standard shipping worldwide. The shirt itself doesn’t fly internationally — it’s printed near you.

Tracking

Every order includes tracking. The tracking link arrives by email when your order ships and updates as your package moves. If your tracking shows no movement for more than 10 business days, that’s our cue to dig in — email us with your order number and we’ll contact the carrier on your behalf.

Customs, duties, and import taxes

Because we use regional production, the vast majority of orders are shipped domestically and do not incur any customs fees or import taxes. If your order does happen to be shipped internationally (rare cases, e.g. an item is only producible at a non-local facility), customs duties and import taxes are the responsibility of the customer, as is standard for cross-border e-commerce.

If a customs issue prevents your order from being delivered, please contact us and we’ll work with you to resolve it.

Wrong or incomplete shipping address

Please double-check your shipping address before placing an order. We pull the address directly from your checkout details and pass it to the production facility, so a typo at checkout becomes a typo on the package.

If you notice a mistake, email us immediately at contact@theprintgoods.com. If your order hasn’t entered production yet, we can almost always fix it. Once production has started or the order has shipped, we cannot redirect or recall it.

If a package is returned to the production facility because of an undeliverable address, we can re-ship it to a corrected address — but you’ll be responsible for the actual reshipping cost (we’ll quote it before charging).

Lost or undelivered packages

If tracking shows your order was delivered but you haven’t received it, please:

1. Check around your address — porches, mail rooms, neighbors, the apartment lobby.
2. Wait 1–2 business days. Carriers occasionally mark packages “delivered” before they actually drop them off.
3. If still missing, email us with your order number and we’ll open an investigation with the carrier.

We will work with the carrier to locate the package, and if it can’t be found, we’ll either reprint and reship the order or refund you in full — whichever you prefer.

Multiple items in one order

Sometimes a single order is split across multiple production facilities (e.g., if you order a t-shirt and a hoodie produced at different partners). When that happens, items may arrive at slightly different times. You’ll get separate tracking links for each shipment.

Holiday and peak periods

During Black Friday, Christmas, and other peak retail periods, both production and shipping take longer than usual. We’ll post a banner on the homepage when this is the case, but in general, please order at least 2 weeks before any deadline during November–December.

Questions?

Email contact@theprintgoods.com. We answer every email.