Frequently asked questions
Quick answers to the questions we get most often. If your question isn’t here, email contact@theprintgoods.com and we’ll add it to the list.
How long does shipping take?
Standard shipping is free and takes 2–5 business days domestically in most regions, and 10–30 business days internationally. Express shipping is $5 flat and takes 2–3 days domestically and 3–5 days internationally. On top of that, production takes 2–5 business days before the order ships, since every shirt is made-to-order.
Where do you ship from?
Your order is printed at the production facility closest to your shipping address and ships from there. If you’re in the U.S., it ships from a U.S. facility; if you’re in Europe, it ships from Europe. That regional model is why delivery is typically fast even on standard shipping.
Why is shipping free?
Because we use regional production, the shirt itself doesn’t travel across the world to reach you — it’s printed near you. That keeps per-order shipping costs low enough for us to absorb them and offer free standard shipping with no minimum, worldwide.
What sizes do you offer?
Sizing varies by product and is shown on each product page. Most shirts are available in S, M, L, XL, and XXL; some go up to 3XL or 4XL. Please check the size guide on the product page before ordering — because shirts are made-to-order, we can’t restock returns for resale, so it pays to get the size right the first time.
Do the shirts run small / large?
We provide measurements (chest width, body length) on every product page. Different brands of blanks fit differently, so we recommend measuring a shirt you already own and comparing to our chart, rather than guessing by your usual letter size.
Can I cancel or change my order after placing it?
Maybe — depends on timing. Production usually starts within a few hours of the order. If you spot a mistake (wrong size, typo in the address), email contact@theprintgoods.com immediately. If we catch it before production starts, we can almost always fix it. After production starts, we usually can’t.
What’s your return policy?
You can return any product within 14 days of receiving it, no questions asked. Return shipping for change-of-mind returns is paid by the customer. If your item arrived damaged or wrong, that’s on us — we cover return shipping and either replace or refund. Full details are in our Return Policy.
My order arrived damaged or with a print issue. What do I do?
Email us within 7 days of delivery at contact@theprintgoods.com with your order number and photos of the issue. We’ll replace it for free or refund you in full — your choice. We almost never need the original back.
How do I track my order?
You’ll receive a tracking link by email as soon as your order ships. If you don’t see it after 7 business days from order, check your spam folder, then email us with your order number and we’ll pull the tracking for you.
My tracking says delivered but I don’t have it.
First, give it 1–2 business days — carriers occasionally mark packages “delivered” before they actually drop them. Check around your address: porches, mailrooms, neighbors. If it’s still missing, email us with your order number and we’ll open an investigation with the carrier and either replace it or refund you.
What payment methods do you accept?
PayPal and major credit / debit cards (Visa, Mastercard, American Express) via WooPayments. All payments are processed securely. We don’t see or store your full card number.
Do you ship to my country?
We ship worldwide. If your country shows up at checkout, we ship there. A handful of remote regions can have longer delivery times — see the Shipping Policy for regional estimates.
Will I have to pay customs duties or import taxes?
Almost certainly no, because we use regional production — most orders ship domestically for the customer. In rare cases where an item ships internationally, customs duties and import taxes are the customer’s responsibility, as is standard for cross-border e-commerce.
Are your shirts ethically made?
We work with print-on-demand partners who use commercially produced blanks from established apparel manufacturers. The made-to-order model itself avoids overproduction waste, which is one of the worst environmental problems in fashion. We’re not a fully vertical “farm-to-shelf” operation, but we’re transparent about what we are: a small brand using global print partners to make shirts only when they’re ordered.
Do you offer wholesale pricing for bulk orders?
Yes, for orders large enough to justify it. Email contact@theprintgoods.com with approximate quantity, designs you’re interested in, and your timeline. We’ll come back with a quote.
Can I submit my own design?
Not yet through the site, but we occasionally collaborate with independent designers. If you have something specific in mind, email us with a brief and a sample of your work.
Will you make a custom shirt with my own text?
Custom one-off requests are case-by-case. Email us with what you have in mind. Note: custom items are non-returnable except for damage or printing defects (because they literally can’t be sold to anyone else).
How do I unsubscribe from marketing emails?
Every marketing email has an unsubscribe link at the bottom. Click it once and you’re out, immediately. If for any reason it’s not working, email us with the subject “Unsubscribe” and we’ll handle it manually.
Is there a physical store?
No — we operate only online. That keeps overheads low and lets us offer free shipping.